COVID-19 Update Relating to the LIA

We understand that you and your business may be feeling under pressure at the moment and firstly we want you to know that the LIA Team are still here for you to help and advise any way we can.

During this unprecedented time, our primary concern is for our staff, members, customers and the lighting industry at large. Our thoughts are with everyone affected by the Coronavirus and its wider implications. As the world continues to battle the Coronavirus we have had to make, like most organisations, a few changes to our business.

The Team are here to take your calls and emails as usual on 01952 290905, the Laboratory on 01952 290907, Academy on 01952 525158 or email enquiries@thelia.org.uk

Below is a short summary on how we intend to manage the Association over the coming weeks.

LIA Technical Support, continues as normal and you can contact the Support Hub  at 01952 290905 or enquiries@thelia.org.uk.

LIAQA
The LIAQA team will be replacing their physical audits with conference calls and webcam interventions, where possible. We aim to continue to provide the expected quality of help and advice, while not compromising the level of scrutiny we usually operate too. 

The LIA Laboratory
The Laboratory remains open. Due to the latest changes we have had to implement some changes to adapt, so there may be an impact on the our delivery of service.

Obviously with the current travel restrictions on public transport and some staff self-isolating, we will be running at a reduced staffing level for the foreseeable future.               

Please bear with us, we know that many of our customers are still operational and require testing services so our staff will be working to respond to enquiries as quickly as possible - although this may take a little longer than usual.

If you do have products that require testing, we urge you to send them to us so we can prioritise and prepare for the backlog as and when our industry returns to ‘normal’.

To assist customers who are short staffed, we now offer a collection and drop off service for samples (subject to availability). So give us a call on 01952 290907.

Lighting Industry Academy
Again, the Academy remains open for business with courses being offered in an on-line format for those who are unable to attend at Telford. If you have a course booking and wish to change it, please email Sarah on sarahl@thelia.org.uk. The latest course schedule can be seen here or contact the Academy on 01952 525158 to discuss your requirements.

LIA Events
We are sure you can understand that we have had to revise our upcoming Events diary. Below are the changes made, so let’s think positive and hope we will be together again soon. 

If you have any questions about our events, please contact Beth on  07554 444 323 or email her betha@thelia.org.uk

All future decisions will be based on government advice but be reassured that we aim to continue supporting you. The current events impact us all personally and professionally. So we ask you to stay safe and remember you are not alone.

The LIA Team